What Our Clients Say About Us

I've been a client of your agency for at least twenty years now. From the start it was obvious that the level of customer service your team provided was exceptional. I'm pleased to report those very high standards have been maintained through to the present. Of course this starts with having a human answer my calls and then provide real-time assistance with professionalism, patience, and a pleasant attitude. But it goes well beyond that because I've come to view Lisa and Kim as trusted advisors in many different situations relating to coverage, claims, billing, etc.

As someone who has worked in customer service for much of my own career I can't say enough about how the Eames Agency does all the right things. You get a 10 out of 10 rating across the board from me. And that's why there's never been an offer compelling enough for me to take any of my insurance business elsewhere. Thanks for all you do.
K. McCarthy, Norton MA
I just wanted to reach out to say something I am sure you are already well aware of, but you have the best team working with you at Eames. We frequently get to work with Kim who is always so professional, responsive, pleasant and patient and a delight to work with. We see the same skills and personality traits when we get to work with others in your office too (we have also worked with Lisa and Ann). As someone who has run a consulting firm I know how important service, experience and professionalism is and it is not always easy to find or keep. Your firm/team is great and I am sure you recognize it and I expect you are (and should be) very proud of that.
K. Nickerson
Long-time client and colleague
Thank you so much, Kim! You truly are THE BEST! So happy to have you in my corner! I really appreciate your knowledge and speed! Makes life so much easier when one can rely on a true expert! Very grateful! You certainly create forever clients! And I am one of them!
M. Ryan
I've been a customer of Eames Insurance for many years with relatively standard insurance requirements, but I realized the value of the service offered by Eames about five years ago when I approached Scott with an insurance need not typical of the Northeast. Scott was not deterred by the nature of the request. He researched the topic, discussed options with me and placed the insurance for my closing, and he didn't flinch when the requirement was expanded by my lender the night before the closing. Scott continued to work with me on that requirement for the next five years until I sold the property. He always reached out to me well before expiration to discuss renewal and was helpful and responsive with any questions I had for him. Over the years, I came to view Scott as a friend who also handled my insurance requirements and that is not something you can often say about your "service providers" in this day and age.
J. Torpy
I am writing to compliment your company and your staff for the assistance provided to a mutual customer, An address discrepancy existed on the registration. Kim was responsive and provided the necessary insurance binder and RMV-3 form forms in an astonishingly prompt manner. The loan was saved as a result of Kim's professionalism, the clarity, accuracy, and prompt delivery of her paperwork.
Auto loan officer at a local bank
I do not often encounter in my daily correspondence conducted with insurance companies the efficiency and exemplary customer service displayed by Kim Kenny — I commend her efforts and appreciate her attentiveness and efficacy.
Avon Auto Brokers
Scott has been a professional colleague and client for more than 10 years. Scott and his team are very professional. His associates are well qualified, very helpful and very nice people with whom to work. Scott's work philosophy is to put the clients' needs first, which means he and his team offer recommendations and solutions that are in the best interests of their clients.
Bob Mance, Easton, MA
I have been a customer of Eames Insurance for the past three years. They stand heads and tails above their competition. I believe their success is based on the fact that their "employees" strive to exceed their customers' expectations. They understand how important it is to build and maintain strong relationships. Eames has earned my business, because they make a difference!
Judie Balducci
I am in the process of buying my first home. This is not an easy process to say the least, but my insurance agent has been an extreme help in setting up my home insurance policy. She has been with me every step of the way. Eames Agency and the agents that work there are the best.
Michelle K.

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Robert W. Eames
Insurance Agency, Inc.
126 North Main Street
PO Box 289
Mansfield MA 02048
(508) 339-7913
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Last updated on Monday, July 23, 2018